If you come across any problem or if you have any questions, please contact our support team, immediately. We are available 7 days a week, 24 hours a day!

GAMES QUESTIONS  

1. What games are offered by Poker Game Online?

2. How do I enter a Group table?

3. How do I chat with the other players on my table?

4. Tell me more about the Blackjack game: 

Short description, Game Rules, Payoffs, Limits. 

5. Tell me more about the Roulette game: 


Short description, Betting combinations, Payoffs, Limits.

6. Tell me more about the Slot game: 


Short description, Game Rules, Payoffs, Limits.

7. Tell me more about the Video Poker game: 


Short Description and Rules, Winning Combinations, Payoffs, Limits.

8. Tell me more about the Baccarat game: 


Short description, Playing Baccarat and Rules, Payoffs, Default Limits.

9. What happens if I am suddenly disconnected from your casino?
   Blackjack, Slot Machine, Roulette, Video Poker.

 
1. What games are offered by Poker Game Online?  

We currently offer One zero Roulette, Blackjack, Jacks or better Video Poker, Slots and Baccarat. 
 
2. How do I enter a Group table?  

A group table allows you to play together with your friends without being interrupted by any other users.  You must first decide on a "table code". It can be anything but keep it simple so that you will not make a mistake. Make sure all of your friends have this table code.  

Now follow these steps: 

1. Start our software and connect using your normal
   username and password.   

2. Click on the Blackjack, Roulette or Baccarat.  

3. Select "Group table".  

4. Enter the table code in the white box. 

5. Click on "Login" 

Your friends should do exactly the same thing from their computer and you'll all be playing together. Please note that there is a limit of 3 players per table for Blackjack and Roulette, and 5 players for Baccarat. 
 
3. How do I chat with the other players on my table?  

In order to use the chat function in the Blackjack, Roulette or Baccarat tables all you have to do is double click the right mouse button. The chat box will appear on your screen and you can enter anything you like. 
Please note that the other players will only see what you write them if their chat box is opened too. 
To close the chat box simply double click the right mouse button again. 
 
4. Tell me more about the Blackjack game?  

Short Description 

In the Poker Game Online Blackjack game you are competing against a dealer (the house) along with other participating players (up to three). Our game is unique in that, just like a real casino, you may choose to play with other live players. We feature both private and public tables. On a public table there are up to three players simultaneously. On a private table you may choose to play alone or with players of your choice - up to three players! All players wishing to play at the same table must enter the same "group name" in the "group table" field. 

The players and the dealer are each dealt two cards with the goal of reaching 21 without going over. The player may draw as many cards as he/she wants until reaching 21. If the player draws a card that puts him/her over 21 (which is called a "bust"), he/she loses the hand. A winning hand adds up to more than the dealer's hand without "busting". 

Playing Blackjack & Rules  

Our Blackjack game has a dealer and one to three players (as described above). The dealer deals from a shoe containing four decks of playing cards. Before the deal begins, the players place their bets by double clicking on either the $1 chip, $5 chip, $10 chip or the $50 chip to reach the desired bet. After deciding on the desired bet the player must click the "Continue" button to proceed with the hand. The round must begin after all participating players have laid their bets and have clicked the "Continue" button.  

Once the deal begins the bets may not be changed. During the course of the hand players may add to their bets through double downs, splits, and insurance. After the cards are dealt, the dealer will ask each player, what action he/she wishes to take. Buttons located on the lower left side of the screen will appear in order to facilitate betting. For example, if it is possible to split two cards a button will appear to allow the player to split the cards. The player simply clicks on the "Split" button to facilitate the splitting of the cards. 

The minimum initial bet is $1 and the maximum initial bet is $250. Each player receives two cards face up and the dealer receives one card face up. The player may request as many cards until he/she busts out. If a player is dealt Black Jack, which is a 10 or face card along with an Ace, he/she immediately gets paid 1.5 times the placed bet unless the dealer also has Blackjack in which case it is a "push" (you neither win nor lose your bet). 

After all the players' bets are completed, the dealer completes his hand. If the dealer has sixteen or less, he must draw a card (hit), until he reaches seventeen or more. If the dealer's card total exceeds 21 (bust), he must pay all players still in the game.  

Notes: 

· Should a player fail to place a bet within the set default time, the hand will continue without his/her participation. 
· Should a player fail to click the "continue" button within the set default time, he/she will automatically be dealt two cards and the hand will continue. 
· In case of failure to click the "continue" button due to disconnection, the disconnection rules shall apply. 
 
Payoff 
 
Result Payoff 
Winning hand 1 to 1 
Blackjack 3 to 2 
Insurance 2 to 1 
 
Default Limits 

Initial bet: 
$1 US minimum 
$250 US maximum 

Note: 

· These minimum / maximum betting amounts may be changed according to Casino policy.  
 
5. Tell me more about the Roulette game.  

Short Description 

Our game is unique in that, just like a real casino, you may choose to play with other live players. We feature both private and public tables. On a public table there are up to three players simultaneously. On a  private table you may choose to play alone or with players of your choice - up to three players! All players wishing to play at the same table must enter the same "group name" in the "group table" field 

In the Roulette game the player places a bet on a number, color, or group of numbers on the Roulette table. The Roulette ball is spun, and winnings are determined by the slot on the Roulette wheel where the ball finally stops. The amount of the payoff depends on how the bet was placed.  

 Playing the Poker Game Online Roulette game is very simple. The table represented is the same table found in casinos around the world. Our Roulette table is marked with the numbers "0" and "1-36" (we do not have a "00"). The numbers are alternately colored red and black with "0" colored green. The player begins play by clicking and dragging chips to the desired areas on the table. Once the "no more bets" announcement has been activated the wheel will spin and when the ball falls on a number the winnings will automatically be added to your BankRoll. 

Different Betting Combinations 

Straight Up : 
Place your bet directly on any single number. 
Split Bet : 
Place your bet on the line between any two numbers. 
Street Bet: 
Place your bet at the end of any row of numbers, covering three numbers. 
Corner Bet: 
Place your bet on the corner where four numbers meet. 
Line Bet: 
Place your bet at the end of two streets on the line between them. A line bet  
covers all the numbers in either street, for a total of six. 

Dozen Bet: 

Place your bet in one of the boxes marked 1st, 2nd or 3rd, each covering twelve numbers. 

Red / Black , Even / odd: 
A bet placed in one of the four boxes at the sides of the board covers half of the numbers on the board, as described in that box. The zero in not covered by any of theses boxes. Each box covers eighteen numbers. 
 
Payoffs 
  
Bet   Payoff 
Straight Up (1  number) 35 to 1 
Split Bet (2  numbers)  17 to 1 
Street Bet (3  numbers) 11 to 1 
Corner Bet  (4  numbers) 8   to 1 
Line Bet (6  numbers) 5   to 1 
Dozen Bet (12 numbers) 2   to 1 
Red/Black (18 numbers) 1  to  1 
Even/Odd (18 numbers) 1  to  1 
 
Default Limits 

minimum bet $1 US 
maximum bet $100 US - on a specific betting spot and $250 on the entire table 

Note: 

· These minimum / maximum betting amounts may be changed according to Casino policy.  
· Poker Game Online Roulette table conforms to rules, regulations and payoffs fat Roulette tables in Las Vegas and casinos around the world. 
 
6. Tell me more about the Slot game  

Short Description 
Our slot Machine is the best one-arm-bandit in the business, calibrated to give the most generous payoffs on the Internet. It is simple to operate - use either 0.25$ or 1$ chips, up to three chips per each bet. Our jackpot pays 500 times on your bet. 
 
Playing the Slot Machine & Rules 

In order to play the Slot Machine, you must insert a chip by clicking twice on the desired amount, either 0.25$ or 1$. You may insert up to three chips of the same denotation per bet. Your bet will appear in the "Credit" box on the Slot Machine's screen. After inserting the chips, you must pull the lever by clicking the ball at the end of it.  

If you exit to the gambling lobby after inserting the chips but before pulling the lever, the chips will be returned to your bankroll. 

Should a communication failure occur, our disconnection rules shall apply. 
 
Payoff 

$ X 3 1 to 500 
3 BAR X 3 1 to 300  
2 BAR X 3 1 to 250 
1 BAR X 3 1 to 200 
Apple  X 3 1 to 100 
Lemon X 3 1 to 50 
Cherry X 3 1 to 25 
$           X 2 1 to 10 
$           X 1 1 to 5 
 
Default Limits 

$0.25 US minimum bet 
$3.00 US maximum bet 

Note: 

· These minimum / maximum betting amounts may be changed according to Casino policy.  
 
7. Tell me more about the Video Poker game.  
 
Short description and game rules: 

Video poker is also known as draw poker. The dealer uses a 52 card deck which is played fresh after each hand. 

The player is dealt one five-card poker hand. After the first draw, which is automatic, you may hold any of the cards and draw again to replace the cards that you haven't chosen to hold. Your cards are compared to a table of winning combinations. The object is to get the best possible combination so that you earn the highest payoff on the bet you placed.  

Winning Combinations: 

Jacks or Better: 
a pair pays off only if the cards in the pair are Jacks, Queens, Kings, or Aces.  Lower pairs do not pay off.  

Two Pair:  
two sets of pairs of the same card denomination. 

Three of a Kind: 
three cards of the same denomination.  

Straight: 
five consecutive denomination cards of different suit.  

Flush: 
five non-consecutive denomination cards of the same suit. 
 
Full House: 
a set of three cards of the same denomination plus a set of two cards of the same denomination.  

Four of a kind: 
four cards of the same denomination.  

Straight Flush: 
five consecutive denomination cards of the same suit. 

Royal Flush: 
five consecutive denomination cards of the same suit, starting from 10 and ending with an ace  

Payoffs: 

 1 Coin 2 Coins 3 Coins 4 Coins 5 Coins  
Royal Flush 250 500 750 1000 4000  
Straight Flush 50 100 150 200 250  
Four of a Kind 25 50 75 100 125  
Full House 8 16 24 32 40  
Flush 5 10 15 20 25  
Straight 4 8 12 16 20  
Three of a Kind 3 6 9 12 15  
Two Pair 2 4 6 8 10  
Jacks or Better 1 2 3 4 5  
 
Limits: 
Minimum bet: $1 
Maximum bet: $5 

Note 

· These minimum / maximum betting amounts may be changed according to Casino policy.  
 
8. Tell me more about the Baccarat game  

Short Description: 
The objective of Baccarat is to wager on the hand closest to a total of 9.
You may wager on the Banker hand or the Player hand, or on a Tie bet. 
 
Playing Baccarat and Rules: 

Betting options: there are three options a player may wager on:
Player hand, Banker hand or Tie bet.  

Card values:
the Player and Banker are dealt two cards each. All tens and picture cards equal zero. The Ace's equals to 1. All other cards count as their face value. If the value of cards exceed 9, then the hand value is adjusted by subtracting 10 from the total. Example: 

9+7=16	Hand counts 6
5+5+5=15	Hand counts 5
10+9=19	Hand is a "natural" 9
King+Ace+5	Hand counts 6

When the Player and Banker hands are the same total,the hand is a Tie. 

Third Card Draw:
a third additional card may be dealt automatically, according to the third card rules. No hand will receive more than three cards.  

Third Card Rules:  

• "Natural" - If either Player hand or Banker hand totals 8-9,
  the hand is called "Natural". In this case, both the Player and the Banker must stand. 

• If the Player's hand total is -

  0-5 Player hand must draw 6-7 Player hand must stand

 
How to Play: 

• Your Chips are stacked by denomination in the right corner
  of the screen. To place a bet simply drag and drop the chips on the Player, Banker or Tie spots above your name. You may change your mind by dragging and dropping your bet back to the stack, or change the hand you wagered on (drag and drop from one spot to another). 

• After placing any chip on the table, you may increase the wager by double clicking on the chip you want to add. 

• Start the round by clicking "continue". The Player and Banker are dealt 2 cards each. The third card is dealt automatically according to the "Third Card Rules" above. 

• The value of the Banker and Player hands is displayed on screen at the end of the round, for your convenience.
  If you lose, bets are collected by the dealer.
  If you win, winnings are placed momentarily next to your original bet, and then added to your stack of chips.
  Your bankroll counter is adjusted automatically. 

Payoff: 

• Winning Player hand wagers are paid 1 to 1.
  Example: if you bet $5 on the Player hand, and the Player's hand was closer to 9 than the Banker's hand, you will get your $5 back plus another $5. 

• Winning Banker hand wagers are paid 1 to 1 but the player must pay a 5% commission to the house
  Example: if you bet $5 on the Banker hand, and the Banker's hand was closer to 9 than the Player's hand, you will get your $5 back plus another $4.75 ($5 minus $0.25). 

• Winning Tie bet wagers are paid at 8 to 1.
  Example: if you bet $5 on the Tie hand, and Banker and Player have the same hand count, you will get your $5 back plus another $40. 

Default Limits: 

Minimum bet $1 US 
Maximum bet $250 US 

Note: 

· These minimum / maximum betting amounts may be changed according to Casino policy.  
 
9. What happens if I am suddenly disconnected from your casino?  

Unfortunately, sudden disconnection may occur on the Internet due to communication problems. We have designed our software to cope with such incidents in a manner that will protect our clients from unjustifiable loss, while eliminating the possibility of intentional disconnection and system abuse. 

For the specific rules of disconnection for each game click: Blackjack, Slots, Roulette, Video Poker, Baccarat. 

Blackjack 

If you are dealt twelve or more and the connection is terminated before the hand is finished, the play will continue, including your hand, which will be considered a "stand". After you re-connect you will see if you had won or lost the bet.  
If you are dealt eleven or less and the connection is terminated before the hand is finished, the bet will be returned. Should a disconnection occur after a "Split", both hands will be treated according to the higher hand. For example: if the higher hand totals 12 or more, play will continue with both hands, and after you re-connect you will see if you had won or lost the bet. If the higher hand totals 11 or less, the bet on both hands will be returned. 

Slot Machine 

Should a disconnection occur before pulling the lever but after a bet was placed, your bet will be returned. Should a disconnection occur after a bet was placed and the lever has been pulled, the play will continue. After you reconnect you will see if you had won or lost the bet.  

Roulette 

If you have already placed a bet and the connection was terminated before the ball lands, the play will continue. After you reconnect you will see if you had won or lost the bet.  

In some extreme cases during very slow communication, the roulette wheel may show the previous result, while on the top of your screen there will appear a different result. The correct result is the one appearing on the top of your screen. 

Video Poker    

Should a disconnection occur after the player has placed money in his credit box, but before selecting the amount of coins desired for the next round, the money will be returned to the bankroll . 

Should a disconnection occur after the player placed a bet but before clicking the "deal/draw" button, the bet will be returned to the bankroll. 
  
Should a disconnection occur after the player clicked on the "deal/draw" button, but before the player had a chance to select the cards to be held, the round will be considered as if the player had selected to hold all the cards. If that hand presented a winning combination, the player's bankroll will be adjusted accordingly. 

Baccarat 

Should a disconnection occur throughout the game, your bet will be returned to your bankroll. 

MONEY QUESTIONS

Money Questions: questions about deposit and cashout methods, security, and house limits.

1. How do I make a deposit to my account?

2. How long does it take to process my deposit?

3. How do I cash out my winnings?

4. How long does it take to receive my winnings?

5. I have requested a cashout but I changed my mind. How do I reverse a cashout request?

6. How much can I deposit to my Poker Game Online bankroll?

7. What are the table limits of the different games?

8. Is it safe to use my credit card on-line? How do I make a credit card deposit?

9. How do I make a deposit through Western Union?

10. How do I make a deposit by Wire Transfer?

 11. Who is "Intersafe Global"?

12. What should I do if I submitted a deposit but I do not see the amount in my bankroll?

13. What is the Address Verification System (AVS)?

1. How do I make a deposit to my account?

In order to make a deposit you must first download Poker Game Online software. For complete step by step instructions on downloading and installing Poker Game Online, do to Then you need to open your real money account.
After you have done this and received your real-money user name and password, you are ready to make a deposit to your Poker Game Online bankroll:

·        Start Poker Game Online program, and choose "play for real money"

·        Enter your real user name and password in the "login" screen

·        Select "Cashier" and then select the "Deposit" screen

·        Select the desired deposit method

We strongly recommend using your credit card for making a deposit. We use the latest encryption and protection technologies to assure your credit card data is fully protected. There is nothing to worry about - submitting your credit card information on our secure form is probably safer than using your card at your local gas station.
For further information about the different deposit methods click here:
* Credit Cards - Online or by Fax
* Western Union
* Wire Transfer

2. How long does it take to process my deposit?

Credit card deposit: your account will be credited within 2-3 minutes.
Western Union deposit: once we receive your e-mail message informing us of the transfer it will take up to 5 minutes to verify the transfer and credit your account.
Wire transfer: a wire transfer will take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.
If for any reason your deposit was not approved, you will be notified by e-mail within a couple of minutes.

3. How do I cash out my winnings?

In order to cash out money from your account you must first be logged on using your real money user name and password. Now go to the Cashier and select the "cash out" screen. You can cash out any amount up to the amount of your bankroll. Simply enter the desired amount in the withdrawal box, and choose a withdrawal method.

Important notice: all cash out requests are automatically refunded to your credit card account. This policy protects our clients from credit card fraud, and eliminates the unauthorized use of credit cards. It is also the quickest way to pay winnings, and most convenient to our clients. There are no charges on credit card refund, and the full amount of your cashout request will be refunded.

Please note: the refund will be made to your credit card only up to the total amount that was deposited with that credit card. If you have cashed out more than your total deposits, the balance of your cash out request (which was not refunded to your credit card) will be sent as a bank draft or wire transfer, according to your selection (company checks are not available). This limitation on the amount that can be refunded to your credit card is imposed by the credit card companies, and is not in our control. Any Bonus can be cashed out only after the full amount of bonus has been wagered.

Bank drafts are bank-issued checks which only you may cash. They are sent by mail to the mailing address you supplied when opening your account. There are no charges imposed on bank draft cashouts.

Wire transfers are electronic fund transfers that go directly to your bank account. If you select Wire transfer as the preferred method for receiving the balance of your cash out, you will be asked to send us further information such as account number, bank name etc. There are no charges imposed on wire transfer cashouts.

Cashout limits:
The minimum amount for a wire transfer cashout is $30, and for bank draft cashout is $10. If you have requested a cashout lower than these minimum amounts, the requested cashout will not be processed, and the ammount will be added to your casino bankroll.

Cash out requests are processed after 5 business days, and during this time you can track the status of your cash out requests in the Cashout screen of the Cashier. Initially, they will appear as "unprocessed". As long as a cashout request is still unprocessed you can reverse your cashout request and have the funds returned to your bankroll.

After 5 business days the cashout request will change its status to "in process" and you will not be able to cancel it anymore. You will be notified by e-mail when a cash out request is processed, so you can follow up and make sure the money was received. Processing the cashout means that the funds are being credited back to your credit card, and this may take an additional 4-5 days for them to actually appear on your credit card account.
If a bank draft has been sent, please allow at least 2 weeks for delivery, as it is being mailed from Antigua.
Wire transfers should take no more than 2-3 business days to appear in your bank account.

Following is a summary of the cashout process:

Unprocessed*In Process**Processed***TotalCredit Card5 days1 day4-5 days10-11 daysBank draft5 days1 day14 days20 daysWire transfer5 days1 day2-3 days8-9 days* Cashout request can still be cancelled and returned to your bankroll
** Cashout request cannot be cancelled anymore
*** Cashout request has been processed and is being delivered to you

If you don't receive your money within these time frames, please contact our support team info@my-poker.com and we will look into it immediately.

During the 5 days following your cashout request (as long as a cashout request is still unprocessed) you can reverse it, and return the money to your bankroll. Simply logon to Poker Game Online using your real money user name and password, and select the Cashout screen in the Cashier. You will see a list of your cashout requests, with an indication of their status. Select an unprocessed request by clicking it, and then click "back to account". The cashout request will be cancelled, and its status will be changed to "cancelled by user". The money will be added to your casino bankroll so you can go ahead and play.

The cashout screen of the Cashier holds a complete history of all your cashout requests, those that have been processed as well as those which have been cancelled by you.

If you have any questions regarding the cashout process, contact info@poker-game-online.net and we will sort it out immediately.

6. How much can I deposit to my Poker Game Online bankroll?

7. What are the table limits of the different games?

We strongly recommend using our secure on-line credit card system. It is quick, user friendly, and completely secure. We use SSL (Secure Socket Layer) technology for securing our transaction server and MD5 encryption technology for the data transfer. It is probably safer than using a credit card at your local gas station. Intersafe Global, our e-cash service provider, has processed millions of on-line transaction without any problem and is one of the most experienced e-cash providers.

If you are still not convinced, we do offer the option of printing out the deposit form and faxing it to us, or submitting the information over the phone.

Before you make a deposit you must first download our software and open a real-money account .

Credit card deposit by on-line secure form:
1. Start the Poker Game Online program
2. Choose "Play for real money" and enter your real money user name and password in the "Login" screen
3. Go to the "Cashier"
4. Select "Credit cards". You will see a form with the logo of Intersafe Global , which is the company we use for E-Cash services.
5. Enter all the information in the on-line form carefully and click SUBMIT.
6. You will receive a serial number for your deposit. We recommend that you make a note of this number for future reference.
7. Your deposit will be processed within 2-3 minutes.

Credit card deposit by fax:
1. Start the Poker Game Online program
2. Choose "Play for real money" and enter your real money user name and password in the "Login" screen
3. Go to the "Cashier"
4. Select "Credit cards by Fax". You will see a form on your Notepad with the logo of Intersafe Global, which is the company we use for E-Cash services.
5. In your Notepad, go to File/Print. This will print out the form.
6. Enter all the information and fax the form to 1-268-460 8425.

If you wish to provide your credit card details by phone, send an e-mail  with your full name, real-money user name and telephone number. Our customer service specialists will contact you promptly.    

For more information on how to make a Western Union deposit please contact us at info@poker-game-online.net 

10. How do I make a deposit by Wire Transfer?

For more information on how to wire transfer money to your casino bankroll please contact us at info@poker-game-online.net

11. Who is "Intersafe Global LTD."?  

InterSafe Global LTD is  the company that operates the E-Cash service for Casino Games Online . InterSafe specialises in secure Internet transaction processing. They provide a vital link between Internet customers and merchants. When our members want to make a deposit to their casino bankroll, this is done through InterSafe. The credit card is charged to InterSafe Global LTD, and this is the name that will appear on your credit card statement. 

For more information please go to www.intersafeglobal.com  

12. What should I do if I submitted a deposit but I do not see the amount in my bankroll?

When you submit a credit card deposit it should be credited into your account within 2-3 minutes. If the deposit was rejected, we will notify you immediately by e-mail. If you do not see the money in your casino bankroll, check your e-mail box. If there is no message from Poker Game Online, contact info@poker-game-online.net our support team.

13. What is the Address Verification System (AVS)?

AVS is one of the security measures we use to prevent credit card fraud.
When you submit a credit card deposit we compare your address with the address registered for this card in the bank.
If your deposit was rejected by the AVS system (you will be notified by e-mail of this) you must check the address you have entered and make sure your bank has the correct address.  

TECHNICAL QUESTIONS

1. What do I have to do in order to play Poker Game Online? 

2. How long is the download process? 

3. What are the system requirements? 

4. Can I use Poker Game Online with Web TV, Macs or Windows 3.11? 

5. How do I use Poker Game Online with AOL? 

6. What should I do if my monitor looks fuzzy and the color is not clear?

7. What should I do if I receive one of the following error messages: 

a. "General net error"  
b. "Can not find default browser"  
c. "Error creating socket"  
d. "Corrupt installation detected"  
e. "Connection timed out"

8. What should I do if I can't find the casino.exe icon on my desktop? 

9. What should I do if  I did not receive my username and password? 

10. What should I do if I get a message "username and password not found"?

  
1. What do I have to do in order to play  Poker Game Online?  

In order to play Poker Game Online you must first go through our quick download process. You can do this by clicking free download anywhere in this web site. You will be asked to enter your full name and Email address. The download will take about 20 minutes and during this time we will send you your username and password for accessing your account. Once the download is complete, you will have our icon on your desktop. You will go through a short installation and at the end of it you will be at our gambling lobby.  

All you have to do is click free download and the process will begin, you will be told what to do at each step. 
 
2. How long is the download process?  

According to our clients report, the aproximate download time is 15-20 minutes. The size of the downlaod file is about 3MB. 
 
3. What are the system requirements?  

Windows 95 and higher  (Currently we do not support Windows 3.11, Macintosh and Web TV) 

For best results your monitor should be set to 600 X 800 pixels and high color (16 bit) or more. 
 
4. Can I use Poker Game Online with Web TV, Macs or Windows 3.11?  

We are sorry but our software requires Windows 95 and higher and therefore will not work with any of these systems. 
 
5. How do I use Poker Game Online with AOL?  

To use Poker Game Online with AOL as your Internet supplier, you have to use AOL version 3.0 for Windows 95 or later.
 
To determine if you are using AOL version 3.0, use either of the following  
methods: 

1. Click the on the start menu at the bottom left corner of your screen. Select settings and then click on control panel. 
   Double click on add/remove programs  You will see a list of programs, AOL will also show there and include the version.
     

2. On the AOL Help menu, click 'About AOL'. 
   Verify that AOL for Windows 95 is listed. 
   If AOL for Windows 95 is not listed, contact AOL for an updated version of the AOL software. 

 
6. What should I do if my monitor looks fuzzy and the color is not clear? 

Here's what you have to do in order to set your monitor (PC screen) to the required setting: 

• Place the mouse anywhere on any free space the Desktop but not on an  icon.  

• Click with the right hand mouse button.  

• Go to "properties".  

• Go to "Settings".  

• In "Desktop area" move the arrow until you see "600 X 800 pixels".  

• In "Color palette" choose "high color (16 bit)" or more.  

• In "Font size" select "small fonts"  

• Press "OK" or "apply".  

• You will probably be asked to restart your computer - click "yes".  

• After your computer restarts, re-connect to the Internet and connect again to Poker Game Online. You should be able to view our program correctly.

Don't worry - these settings will not harm other applications on your  
computer, and they may be changed again if necessary. 
 
7a. What should I do if I receive a message "general net error"?  

This error message is coming up because you are trying to run our software without being connected to the internet. 
 
You must first connect to the internet by opening your browser and then run our software.

 
7b. What should I do if I receive a message "Can not find default browser"? 

This error message is coming up because you are trying to run our software without being connected to the internet. 
 
You must first connect to the internet by opening your browser and then run our software. 
 
7c. What should I do if I receive a message "Error creating socket"?  

This is a problem that some of our AOL users come across. To use Poker Game Online with AOL as your Internet supplier, you have to use AOL version 3.0 for Windows 95 or later. 

To determine if you are using AOL version 3.0, use either of the following  
methods: 

• Click the on the start menu at the bottom left corner of your screen.  Select settings and then click on control panel. Double click on add/remove programs. You will see a list of programs, AOL will also show there and include the version. 

• On the AOL Help menu, click 'About AOL'. Verify that AOL for Windows 95 is listed. 

If AOL for Windows 95 is not listed, contact AOL for an updated version   
of the AOL software. 

If you are not connected through AOL and you receive this message, your connection with Internet Service Provider is corrupted. Re-establish your connection with your ISP, and then re-connect to the Casino. 
 
7d. What should I do if I receive a message "corrupt installation detected"? 

This is a problem that some clients who are using a non English version of Windows come across when clicking on the 'casino.exe' icon on their desktop. In order to overcome the problem, all you have to do is copy the file to any folder in your hard drive.  

• Click once on the icon on your desktop. 

• It should appear highlighted.

• Click the right mouse button and choose copy.

• Double click on 'My computer'.

• Click on [C:].

• Click the left mouse button while the pointer is over a free space in the white window.

• Click the right mouse button.

• Choose paste

• Now the file will appear inside the window. Double click on it.

If  this does not help, there was probably an error in the download due to a bad internet connection. You will have to go through the download process again. 
 
7e. What should I do if I receive a message "connection timed out"?  

This problem can be caused by heavy internet traffic. AOL users are normally the only ones who come across this problem. If you received this message, try to re-connect to the Casino again.  
 
8. What should I do if I can't find the casino.exe icon on my desktop?  

If the 'casino.exe' icon is not on your desktop and you can't remember where you saved it, please follow these steps: 
 

Click on the START menu at the bottom left corner of your screen. 

Choose "Find" then "Files or folders". 

Where it says "named", type in casino.exe and click "Find now". 

The computer will now search for the file. 

If you get a file casino.exe under name in the white window, it means  the file was found. Double click on it. 

If the computer has finished the search and there is no file name in the window, it means the file was not found. In this case if you do not have  another hard drive (except c:) you will have to go through the download process again. 

 
9. What should I do if I did not receive my username and password?  

Please, send us your name, address, phone number and e-mail under which you have registered to info@poker-game-online.net and request your username and password. 
 
10. What should I do if I receive a message "username and password not found"?  

It is possible that you are trying to enter the demo game with a real username and password or enter the real game with a demo username and password. Please, send us your name, address, phone number and e-mail under which you have registered to info@poker-game-online.net  and request your username and password. 

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